Privacy Policy

Last Updated: 13 June 2026

At MetanoTalk, we believe that emotional support should be delivered with dignity, respect, and privacy.

This Privacy Policy explains how MetanoTalk collects, uses, stores, and protects your information when you visit our website or use our services.

By accessing our website or participating in our services, you agree to this Privacy Policy.

1. Who We Are

MetanoTalk is a non-profit organization dedicated to providing accessible mental health support, emotional listening spaces, educational resources, and community care.

2. Age Requirement

MetanoTalk services are available only to individuals who are 18 years of age or older.

By using our website or services, you confirm that you are at least 18 years old.

We do not knowingly collect information from individuals under 18 years of age. If such information is identified, we may remove it and restrict access.

3. Information We Collect

We may collect information that you voluntarily provide, including:

Name (optional)
Email address
Contact details
Messages submitted through forms
Appointment requests
Feedback responses
Information voluntarily shared during support interactions

We may also collect limited technical information automatically:

Device type
Browser information
Website usage data
Cookies
IP address

4. How We Use Your Information

We use information to:

Provide support services
Respond to inquiries
Schedule sessions
Improve our programs
Monitor website performance
Protect participant safety
Meet legal obligations

We collect only information reasonably necessary for these purposes.

5. Confidentiality and Privacy

MetanoTalk aims to maintain confidentiality and create a safe environment.

Information shared during support interactions is treated respectfully and privately.

However, confidentiality may be limited when necessary to:

Protect someone from immediate serious harm
Respond to safeguarding concerns
Comply with legal obligations
Protect the safety of participants, volunteers, or the public

Where appropriate, we aim to communicate openly before taking action.

6. Volunteer Participation

Support may be provided by trained volunteers and approved team members.

Volunteers:

Follow confidentiality expectations
Respect participant privacy
Operate within defined ethical boundaries
Do not replace licensed healthcare professionals unless explicitly stated

7. Important Service Disclaimer

MetanoTalk provides emotional support and educational services.

We do not provide:

Emergency intervention
Medical treatment
Psychiatric services
Diagnosis
Licensed psychotherapy unless explicitly stated

Participation does not replace professional healthcare.

If you are experiencing an emergency, contact local emergency services.

8. Cookies and Analytics

Our website may use cookies and analytics tools to:

Improve website functionality
Understand user engagement
Maintain website security

You may manage cookie preferences through your browser settings.

9. Data Storage and Security

We take reasonable administrative and technical measures to safeguard information.

Despite our efforts, no internet transmission or storage method can guarantee complete security.

10. Data Retention

We retain information only for as long as reasonably necessary to:

Operate services
Meet legal requirements
Improve organizational activities

Information may be deleted when no longer required.

11. Your Rights

Depending on your location, you may have rights to:

Access information
Correct information
Request deletion
Withdraw consent
Request information about how data is used

Requests may be submitted through our contact information.

12. Third-Party Services

Our website may contain links or integrations with external platforms.

MetanoTalk is not responsible for the privacy practices of third-party websites.

13. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will appear on this page with a revised date.

Continued use of our website means acceptance of the updated Privacy Policy.

Thank you for trusting MetanoTalk.