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Refund Policy

Last updated: 16 June 2026

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Thank you for supporting MetanoTalk through the purchase of our hoodies, merchandise, and other goods. Every purchase helps support our mission and community initiatives.

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1. General Policy

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We want you to be satisfied with your purchase. If you experience an issue with your order, please contact us and we will do our best to help.

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2. Returns Eligibility

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You may request a return or exchange within 14 calendar days of receiving your order if:

  • The item arrived damaged or defective;

  • You received the wrong item;

  • The item is unused, unwashed, and in its original condition and packaging.

Proof of purchase may be required.

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3. Non-Refundable Items

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The following items are generally not eligible for refund:

  • Donation amounts made alongside purchases;

  • Digital products or downloadable content;

  • Custom, personalised, or made-to-order items;

  • Items showing signs of wear, use, washing, or damage caused after delivery.

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4. Exchanges

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If your item has a manufacturing defect or incorrect size due to fulfilment error, we may offer:

  • Replacement of the product; or

  • Exchange for another available size or item.

Availability cannot be guaranteed.

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5. Refund Process

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Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be processed to the original payment method;

  • Processing times may vary depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless the return results from our error.

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6. Shipping Costs for Returns

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Customers are responsible for return shipping costs unless:

  • The item was defective;

  • The incorrect item was sent; or

  • Required by applicable consumer protection laws.

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7. Lost or Delayed Orders

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If your package appears lost or significantly delayed, please contact us before requesting a refund so we can investigate with the delivery provider.

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8. Contact Us

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For refund or return requests, please contact:

MetanoTalk
Email: Support@metanotalk.com

We aim to respond within 5–10 business days.

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9. Consumer Rights

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Nothing in this Refund Policy limits rights provided under applicable consumer protection laws.

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